Returns & Exchanges Policy
Thank you for shopping at Matwe Middelkoop. We strive to ensure your satisfaction with every purchase. Please review our Returns & Exchanges Policy below before initiating a return or exchange.
- Return and Exchange Period
You have 14 days from the date of delivery to initiate a return or exchange. Items received after this period may not be eligible for return or exchange.
- Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as you received it. Items that have been worn, washed, altered, or damaged will not be accepted for return or exchange.
- How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer service team at [contact email/phone] within 14 days of receiving your order. Provide your order number and details of the item you wish to return or exchange.
Our customer service team will guide you through the process and provide instructions on how to return the item.- Refunds
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.
- Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. We will assist you in returning the original item and placing a new order for the desired item.
- Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exceptions
The following items are non-returnable and non-exchangeable:
Personalized or customized items
Clearance items or items marked as final sale- International Returns & Exchanges
At this time, we do not offer international returns or exchanges.
Contact Us
If you have any questions about our Returns & Exchanges Policy, please contact us at service@https://www.matwemiddelkoop.com.